A customer that produces aerospace and military parts came to us because their plating racks for a phosphate operation needed improvement. The racks were made of stainless steel, were very heavy, didin't protect the parts very well and didn't capture the parts very well either. Like many customers, they asked us to not only manufacture, but to offer them design assistance as well. The new baskets had to stand up to the rigors of daily use and the punishment of extended use in hot plating baths of agressive chemicals. And the new parts had to compatible with the customer's existing equipment.